Simple Wires Help

- Getting Started: /manual/docs/getting-started.html
- Projects Dashboard: /manual/docs/projects.html
- Sharing Projects: /manual/docs/sharing.html
- Drawings and the Start Page: /manual/docs/drawings.html
- The Drawing Editor: /manual/docs/editor.html
- Functional Blocks and Ports: /manual/docs/blocks.html
- Master Library: /manual/docs/equipment-library.html
- Warehouses: /manual/docs/warehouses.html
- Racks and Rack Panels: /manual/docs/racks.html
- Drawing Cables: /manual/docs/cables.html
- Off Sheet Pointers: /manual/docs/off-sheet-pointers.html
- Shapes, Text and Images: /manual/docs/shapes-text-images.html
- Page Setup and Drawing Settings: /manual/docs/page-setup.html
- Printing and Exporting: /manual/docs/print-export.html
- Project Data Grids: /manual/docs/project-data.html
- Signal Types: /manual/docs/signal-types.html
- Drawing Revisions: /manual/docs/revisions.html
- Teams: /manual/docs/teams.html
- Billing and Plans: /manual/docs/billing.html
- Your Account: /manual/docs/account.html
- Themes and Appearance: /manual/docs/appearance.html
- Keyboard Shortcuts: /manual/docs/keyboard-shortcuts.html
- FAQ and Troubleshooting: /manual/docs/faq.html


# Your Account

This page covers your profile, your password, the avatar menu, logging out, and the tools for viewing,
exporting or deleting the personal data Simple Wires stores about you.

## The avatar menu

Your avatar is the circle with your initials at the top right of every page. It shows the first letters of
your first and last names, or the first letter of your email if you haven't entered a name. Hover over it
to see the email you sign in with. Click it to open the menu.

On the Projects Dashboard and other account pages, the menu has:

- **Upgrade**: only on the Free plan. Opens the plan list. See [Billing and Plans]({{< relref "billing" >}}).
- **Billing**: your subscription, card and invoices. Not shown if a team owner pays for your account.
- **My Team**: only if you have a team role. See [Teams]({{< relref "teams" >}}).
- **Edit Profile** and **Manage Password**: see below.
- **Manage your personal data**: see [Your personal data](#your-personal-data).
- **Theme**: see [Themes and Appearance]({{< relref "appearance" >}}).
- **Logout**.

In the drawing editor, the menu is shorter: **Upgrade** (Free plan only), **Projects Dashboard**,
**Billing**, **Manage Password**, **Theme** and **Logout**.

The forum has the same avatar and the same menu, with its own **Forum** section for your forum profile and
private messages.

{{< screenshot name="account-avatar-menu" alt="The avatar menu open on the Projects Dashboard" >}}

## Edit your profile

1. Open the avatar menu and choose **Edit Profile**.
2. Change your email, first name, last name or phone number.
3. Click **Save**.

You return to the Projects Dashboard.

Your email is also your sign-in name. When you change it:

- The new address can't already belong to another Simple Wires account.
- Simple Wires emails a notice to both your old and new addresses.
- Your projects, including ones shared with you, update to the new address.
- The sign-in page opens with "You have changed your email. Please log in with the new email." Sign in
  with the new address.

On the Free plan you can't change your email. The **Email** box is greyed out, with the note "You cannot
edit your email in the Free version."

<!-- VERIFY: after an email change, EditProfile redirects to Account/Login without calling SignOut. Is the user actually signed out at that point, or can they keep using the old session? -->

{{< screenshot name="account-edit-profile" alt="The User Profile form for a demo account" >}}

## Change your password

1. Open the avatar menu and choose **Manage Password**.
2. Enter your **Current password**.
3. Enter a **New password** of at least six characters, then enter it again in **Confirm new password**.
4. Click **Change password**.

You stay signed in and return to the Projects Dashboard.

In the drawing editor, **Manage Password** opens the **Manage** page instead. Click
**Change your password** there. The same page has **View/Edit/Cancel your subscription**, which opens the
Billing page.

If you forget your password, click **Forgot your password?** on the sign-in page. After five failed sign-in attempts in a
row, your account locks for five minutes. If you're on a team, your team owner or manager can unlock you
from the My Team page.

{{< screenshot name="account-change-password" alt="The Change Password form" >}}

## Log out

Open the avatar menu and choose **Logout**. You're signed out and taken to the Simple Wires home page.

If you log out from the editor while a drawing has unsaved changes, your browser warns you before it leaves
the page. Cancel, save the drawing, then log out.

## Log out

Open the avatar menu and choose **Logout**. You're signed out of Simple Wires and the forum at the same
time, and you land on the Simple Wires home page.

## Your personal data

The **Your GDPR Tools** page gathers everything you can do with the personal data Simple Wires stores about
you. To open it, choose **Manage your personal data** from the avatar menu.

{{< screenshot name="account-gdpr-tools" alt="The Your GDPR Tools page" >}}

### Correct your details

Under **Right to Data Rectification**:

- **Edit your name and phone number** opens [Edit Profile](#edit-your-profile).
- **Edit your address** opens **Address**, the billing address saved with your payment card. Change
  the address lines, city, state, post code or country, then click **Save**. The change also goes to Stripe,
  the card processor.
- **Change your password** opens [Change Password](#change-your-password).

<!-- VERIFY: EditAddresses edits the address on the user's first saved credit card. What does the Address page do for an account with no card on file (the view is rendered with no model)? -->

### Download your data

Under **Right to Data Portablity**, each link downloads a CSV file:

- **User Data**: your name, email, phone number, registration and last sign-in dates, the IP address and
  country recorded for your account, and your newsletter and terms choices.
- **Credit Card Info**: the card name, billing address, expiry date and last four digits. The full card
  number isn't stored, so it isn't in the file.
- **Subscription**: your plan, subscription status and dates, and your invoices.
- **GDPR Requests**: the log of data requests and account changes Simple Wires has recorded for you.

### Request a personal data report

Under **Right of Access to Personal Data**, you can ask for one report with all of the above.

1. Click **Personal Data Report Request**.
2. Enter your account **Email**. It has to match the email you're signed in with.
3. Complete the "I'm not a robot" check, then click **Submit**.
4. Open the "Simple Wires GDPR Report Request" email and click **Confirm Report Request**. Make sure you're
   signed in to Simple Wires as the same user first.

Simple Wires emails you the report as a CSV attachment named `gdpr_report.csv`.

### Delete your account (right to be forgotten)

Under **Right to be Forgotten**, you can have your account deleted and your remaining personal data
anonymized. It's the same process as **Cancel Subscription** on the Billing page.

> [!WARNING]
> Deleting your account is permanent. Your projects and drawings are deleted and you can no longer sign in.
> To stop paying but keep your work, change to the Free plan instead.

For your protection, deletion takes several steps:

1. Click **Personal Data Deletion Request**. The **Cancel Account and Forget Me** page opens. If you'd
   rather keep your work, click **Change Plan** and choose the Free plan.
2. Enter your account **Email**, complete the "I'm not a robot" check, and click **Submit**. Simple Wires
   emails you a "Simple Wires Account Cancellation Request".
3. In the email, click **Confirm Request**. If you aren't signed in, the sign-in page opens first.
4. The final confirmation page lists what will happen. Enter your **Email** again, complete the check, and
   click **Submit**.

When you submit the final confirmation, Simple Wires:

- Cancels your subscription, with no refund for any credit due.
- Removes your saved card from Simple Wires and Stripe.
- Deletes your projects and all their drawings.
- Deletes your user account from Simple Wires and Stripe.
- Keeps a record of your request and when and how it was made.
- Logs you out.

You won't get any further emails about the request. It doesn't remove records of payments you've made,
the record of your data requests, anything you contributed to the Master Library, or the cookies in your
browser.