Privacy Policy

Background

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.

This privacy notice applies to personal information processed by or on behalf of The Holbrook Enterprises (HEI).

Use the links below to find out more about how we use your personal information:

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – https://www.simplewires.com/.

Holbrook Enterprises, Inc. and our Data Protection Officer

Holbrook Enterprises, Inc. 1112 6th St S. Nampa, ID USA 83651. We are a data controller of your personal data. If you have a product or service with us, or companies which provide that product or service is the data controller and they are named in your product or service terms and conditions (usually at the start).

We have a dedicated data protection officer (“DPO”). You can contact the DPO using the details below or by writing to the above address, marking it for the attention of the DPO or going to Contact Us.


2. What kinds of personal information about you do we process?

Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

  • Personal and contact details, such as title, full name, contact details and contact details history
  • Your date of birth, gender and/or age
  • Your nationality, if needed for the product or service
  • Records of your contact with us such as browser type, IP address and MAC address
  • Products and services you hold with us, as well as have been interested in and have held and the associated payment methods used
  • The usage of our products and services, these include Projects, and Drawings.
  • Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
  • Personal information which we obtain from Credit Reference Agencies and Fraud Prevention Agencies (see the section on ‘Fraud Prevention Agencies’ below), including public (for example, defaults, CCJs) and shared credit history, financial situation and financial history
  • Third party transactions; such as where a person other than the account holder uses the service, information about that person and the transaction
  • Credit card information, if relevant (for example, for the paid versions)

3. What is the source of your personal information?

We’ll collect personal information from the following general sources:

  • From you directly, and any information from family members, associates or beneficiaries of products and services
  • Information generated about you when you use our products and services
  • From other sources such as Fraud Prevention Agencies.

4. What do we use your personal data for?

We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:

  • Managing the product or service you have with us
  • Managing any aspect of the product or service
  • To make automated decisions on whether to offer you a product or service, or the price, payment method, risk or terms of it
  • To perform and/or test the performance of, our products, services and internal processes
  • To improve the operation of our business and that of our business partners
  • To follow guidance and best practice under the change to rules of governmental and regulatory bodies
  • For management and auditing of our business operations including accounting
  • To carry out checks at Credit Reference and Fraud Prevention Agencies pre-application, at application, and periodically after that
  • To monitor and to keep records of our communications with you and our staff (see below)
  • For market research and analysis and developing statistics
  • For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service.
  • To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
  • To develop new products and services and to review and improve current products and services
  • To comply with legal and regulatory obligations, requirements and guidance
  • To provide insight and analysis of our customers both for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses
  • To share information, as needed, with business partners (for example, financial services institutions, insurers), account beneficiaries, service providers or as part of providing and administering our products and services or operating our business
  • To facilitate the sale of one or more parts of our business

5. What are the legal grounds for our processing of your personal information (including when we share it with others)?

We rely on the following legal bases to use your personal data:

  1. Where it is needed to provide you with our products or services, such as:
  2. a) Assessing an application for a product or service you hold with us, including consider whether or not to offer you the product, the price, the payment methods available and the conditions to attach
    b) Managing products and services you hold with us, or an application for one
    c) Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
    d) Sharing your personal information with business partners and services providers when you apply for a product to help manage your product
    e) All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts, illustrations, requests for transfers of equity, setting up/changing/removing guarantors
    f) For some of our profiling and other automated decision making to decide whether to offer you a product and/or service, particular payment method and the price or terms of this

  3. Where it is in our legitimate interests to do so, such as:
  4. a) Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account.
    b) To perform and/or test the performance of, our products, services and internal processes
    c) To follow guidance and recommended best practice of government and regulatory bodies
    d) For management and audit of our business operations including accounting
    h) For market research and analysis and developing statistics
    i) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, phone, post and social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match
    j) Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses
    k) For some of our profiling and other automated decision making
    l) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations

  5. To comply with our legal obligations
  6. With your consent or explicit consent:
  7. a) For some direct marketing communications
    b) For some of our profiling and other automated decision making


6. When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

  • Business partners (for example, financial services institutions) and others who are a part of providing your products and services or operating our business including Stripe Credit Card Processing.
  • Governmental and regulatory bodies.

7. How and when can you withdraw your consent?

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.


8. Is your personal information transferred outside the UK or the EEA?

We’re based in the USA your personal information may be transferred outside the European Economic Area.


9. How do we share your information with credit reference agencies?

To process your order, we perform encrypted data exchange with our card processor Stripe. HEI does not store your credit card data. All transactional data is tokenized for security purposes.

We’ll use this information to:

  • Manage your account(s)
  • Process payment.
  • Contact you with offers and operational information.
  • Make sure any offers provided to you are appropriate to your circumstances

10. How do we share your information with Fraud Prevention Agencies?

This is done through our payment processor Stripe.


11. What should you do if your personal information changes?

You can update your information anytime from the GDPR Tools section of the website. This is only available to users that are logged on.


12. Do you have to provide your personal information to us?

We’re unable to provide you with our products or services if you do not provide certain information to us.


13. Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.


14. What about other automated decision making?

We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved. For instance, we may do this to decide: whether to offer you a product or service.


15. For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide goods and/or services to you and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

16. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.


17. Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.


18. What are your marketing preferences and what do they mean?

We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences.

You can opt out of any email or text marketing by following the unsubscribe links. If you receive a marketing call from us, you can ask the person who called you to opt you out. You can also write to us at the address above marking it for the attention of the DPO.


Contact Us

If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by going to the Contact Us section of our website.